Patient Portal Market Personalize Your Healthcare Experience With New Technology

Trishita Deb
Trishita Deb

Updated · Jun 3, 2024


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The Global Patient Portal Market is projected to witness substantial growth, with its size expected to increase from USD 3.5 billion in 2023 to USD 21.9 billion by 2033. This remarkable growth, driven by a compound annual growth rate (CAGR) of 20.1% during the forecast period from 2024 to 2033, underscores the increasing adoption of digital health technologies.

Key factors contributing to this expansion include the rising demand for patient-centered healthcare services, advancements in healthcare IT infrastructure, and the growing emphasis on patient engagement and transparency. Patient portals offer numerous benefits such as easy access to medical records, appointment scheduling, and direct communication with healthcare providers, enhancing patient experience and satisfaction.

Patient portals are innovative applications that provide patients with secure, 24/7 access to their electronic health records (EHRs). These portals enable patients to view medication histories, lab results, and discharge summaries, as well as send secure messages to their doctors, request prescription refills, and schedule appointments. Significant benefits of patient portals include enhanced patient engagement, time-saving features, optimized workflows, error reduction, improved clinical outcomes, and opportunities for in-app advertising.

By automating primary tasks, patient portals allow medical staff to focus on secondary tasks, leading to more accurate diagnoses and better patient adherence to treatment plans. The patient portal market is experiencing growth due to the increasing adoption of patient-centric healthcare models and the rising demand for EHRs. For instance, Northern Inyo Healthcare District’s collaboration with Cerner Corporation in February 2021 to enhance its EHR system exemplifies the trend towards greater EHR adoption in the United States.

Patient Portal Market Size

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Key Takeaways

  • Market Size & Growth: The Patient Portal Market is projected to reach approximately USD 21.9 Billion by 2033, witnessing a remarkable growth from USD 3.5 Billion in 2023, with a compounded annual growth rate (CAGR) of 20.1%.
  • Type Analysis: Integrated portals accounted for 59% of the total revenue in 2023, showcasing their dominance in the market.
  • Delivery Mode Analysis: Web-based portals held the largest share of the market at 66.3% in 2023, reflecting their popularity among users.
  • End-Use Analysis: Providers constituted the dominant segment with 52.8% market share in 2023, and this trend is expected to continue in the forecast period.
  • Regional Analysis: North America led the market with a share of 42.6% and a value of USD 1.5 Billion in 2023, followed by Europe and the Asia-Pacific region.
  • Report Scope: The report forecasts a significant revenue growth from USD 3.5 Billion in 2023 to USD 21.9 Billion by 2033, with a CAGR of 20.1%. It covers aspects such as market dynamics, competitive landscape, recent developments, and key market segments including type, delivery mode, and end-use.

Patient Portal Statistics

  • Patient Access: Patient portals provide 24/7 secure access to electronic health records (EHRs), improving patient convenience and accessibility.
  • Medication History Access: 70% of patient portals offer access to detailed medication histories, enhancing patient awareness and management of their treatments.
  • Lab Results View: 65% of patients use portals to view lab results, ensuring timely access to important medical information.
  • Secure Messaging: 60% of patients use secure messaging features to communicate with their doctors, facilitating better patient-provider interaction.
  • Prescription Refill Requests: 55% of patient portals support prescription refill requests, streamlining the medication management process.
  • Patient Engagement: 80% of patients report increased engagement in their healthcare through the use of patient portals, leading to more proactive health management.
  • Workflow Optimization: 75% of healthcare providers report improved workflow efficiency due to the integration of patient portals, optimizing healthcare delivery.
  • Error Reduction: The use of patient portals has led to a 60% reduction in administrative errors, contributing to higher accuracy in patient records.
  • Clinical Outcomes: There is a 70% improvement in treatment adherence among patients using portals, resulting in better clinical outcomes.
  • COVID-19 Impact: The COVID-19 pandemic has led to a 45% increase in the usage of patient portals, reflecting their critical role in pandemic response.
  • EHR Adoption: 90% of healthcare providers have integrated patient portals with electronic health records (EHRs), promoting seamless data sharing and coordination.

Emerging Trends

  • Increased Access: In 2022, over 60% of individuals were offered access to their online medical records or patient portals, a significant rise from previous years​​.
  • App Usage Growth: The use of smartphone apps to access patient portals increased by 13 percentage points from 2020 to 2022, with 51% of users accessing their records via apps​​.
  • Web-Only Access Decline: Accessing patient portals through websites only decreased to 48% in 2022, reflecting a shift towards mobile app usage​.
  • Frequent Access via Apps: Individuals using apps accessed their medical records more frequently (42% accessed 6+ times/year) compared to those using web-only (28%))​.
  • Viewing Test Results: In 2022, 90% of patient portal users accessed their portals to view test results, highlighting the importance of timely information​​.
  • Clinical Notes Access: About 70% of users viewed clinical notes through patient portals in 2022, indicating increased transparency and engagement​.
  • Electronic Transmission: 20% of users transmitted their medical information to third parties electronically via patient portals in 2022​​.
  • Downloading Health Information: Around 33% of users downloaded their health information from patient portals in 2022​.
  • Messaging Providers: The use of patient portals for messaging healthcare providers increased to 64% in 2022, up from 53% in 2018​.
  • Telehealth Integration: The rise in telehealth services during the pandemic accelerated the use of patient portals, as patients needed to access and share health information remotely​​.
  • Regulatory Support: The ONC Cures Act Final Rule mandated health IT developers to enable app-based access to health information without special effort, promoting broader access​.
  • Access Inequities: Despite increased access, disparities based on race, ethnicity, income, and education persist, requiring ongoing efforts to ensure equitable access​.
  • Health Literacy Barriers: Variations in health literacy, language barriers, and privacy concerns continue to limit some individuals’ use of patient portals​.
  • Timely Information: Immediate access to test results through patient portals is preferred by patients, though it raises concerns about the need for provider explanation​​.
  • Future Trends: Emerging third-party apps using standards-based APIs to aggregate data across multiple portals are expected to enhance patient engagement and health data management​.

Use Cases

  • Access to Health Records: Patients can view their medical history, lab results, and immunization records. Kaiser Permanente notes that 62% of users find easier access to records improves their healthcare management.
  • Appointment Scheduling: Patients can schedule, reschedule, or cancel appointments online. According to a study, 54% of patients prefer online scheduling over traditional methods​.
  • Prescription Management: Patients can request prescription refills and track medication orders. Kaiser Permanente’s portal usage data shows that 48% of users manage prescriptions online​​.
  • Direct Communication with Providers: Secure messaging systems allow patients to communicate with their healthcare providers, ask questions, and receive advice. 73% of users report improved communication through patient portals​.
  • Bill Payment: Patients can view and pay medical bills online. A survey found that 58% of users appreciate the convenience of paying bills through patient portals​.
  • Telehealth Services: Patient portals often integrate with telehealth services, enabling virtual consultations. A study by Coursera indicates that 34% of healthcare interactions are now conducted virtually, facilitated by patient portals​​.
  • Personal Health Tracking: Users can enter and monitor their health metrics, such as weight, blood pressure, and glucose levels. 46% of patients use these features to manage chronic conditions.
  • Educational Resources: Access to personalized health education materials and preventive care information. Kaiser Permanente reports that 64% of users find educational resources on portals helpful​​.
  • Family Health Management: Patients can manage the health information of their family members, including children and elderly parents. Approximately 22% of users utilize this feature to oversee family health​​.
  • Pre-visit Questionnaires: Completing medical history forms and pre-visit questionnaires online saves time during appointments. 37% of users report that this feature reduces in-office wait times​.


The Global Patient Portal Market is poised for remarkable growth, anticipated to surge from USD 3.5 billion in 2023 to a substantial USD 21.9 billion by 2033, with a robust compound annual growth rate (CAGR) of 20.1% during the forecast period from 2024 to 2033. This surge is fueled by escalating demand for patient-centric healthcare services, propelled by advancements in healthcare IT infrastructure, and a growing focus on patient engagement and transparency. Patient portals, offering secure access to electronic health records (EHRs) and enabling direct communication with healthcare providers, are revolutionizing healthcare delivery, enhancing patient experience, and optimizing clinical outcomes.

Trishita Deb

Trishita Deb

Trishita has more than 7 years of experience in market research and consulting industry. She has worked in various domains including healthcare, consumer goods, and materials. Her expertise lies majorly in healthcare and has worked on more than 400 healthcare reports throughout her career.