Healthcare Chatbots Market : Advanced Data Collection Capabilities Boost In Healthcare Industry

Trishita Deb
Trishita Deb

Updated · May 31, 2024

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Introduction

Global Healthcare Chatbots Market size was valued at USD 235 million in 2023 and is expected to reach USD 1,168 million by 2032, registering a remarkable compound annual growth rate (CAGR) of 20.1% between 2023 and 2032.

A key factor driving the growth of the healthcare chatbots market is the significant cost savings for hospitals achieved through their use. The market is further supported by the increase in internet connectivity and the widespread adoption of smart devices. Additionally, rising patient wait times and the global challenge of effective patient management are contributing to the expansion of the healthcare chatbots market. Increased awareness about the advantages of healthcare chatbots also presents lucrative growth opportunities during the forecast period.

Healthcare chatbots were initially designed to alleviate the workload of primary care physicians and to help individuals manage their health more effectively. For example, many patients schedule a colonoscopy but later cancel or do not attend. Studies indicate that around 40% of patients from vulnerable or underprivileged groups do not complete the procedure, highlighting the severity of this issue. Northwell Health, a nonprofit integrated healthcare network with over 81,000 employees, is the largest private employer and healthcare provider in New York State.

The acceptance and use of chatbots are significantly driven by the rise in internet connectivity and the increasing use of smartphones and mobile platforms. This expansion allows more people to access healthcare services, greatly extending their reach. According to statistics from Anthem Insurance Companies, Inc. (US) in May 2017, 52% of smartphone users, 36% of doctors (who view apps as the most effective way to communicate with patients), and 93% of doctors believe mobile applications can improve health. Advanced chatbot technologies on smart devices address many critical communication challenges in the healthcare industry. Therefore, the growing penetration of smartphones and devices is expected to support the global healthcare chatbots market’s CAGR.

Healthcare Chatbots market by component

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Key Takeaways

  • Market Size: Global Healthcare Chatbots market was valued at USD 235 million in 2023. By 2032, it is expected to reach USD 1,168 million.
  • Market Share: The market projected Compound Annual Growth Rate (CAGR) of 20.1% from 2023 to 2032.
  • Component Analysis: The software segment dominates the market, contributing to 58% of the market in 2022, with a projected CAGR of 20.1%.
  • Deployment Mode Analysis: Cloud-based models hold the majority share, accounting for nearly 75% of the market in 2022.
  • Regional Analysis: North America holds the largest market share (60%), followed by Europe (projected to register a CAGR of 20.1% by 2032) and the Asia-Pacific region (fastest-growing market).
  • COVID-19 Impact: The pandemic accelerated the adoption of healthcare chatbots, providing 24/7 access to COVID-19 information and supporting mental health during the crisis.
  • Application Analysis: Symptom-checking applications have a higher market share, while appointment scheduling and medical guidance applications are expected to grow rapidly.
  • End-User Analysis: Patients are the primary users of healthcare chatbots, driven by ease of access and prompt grievance handling.
  • Growth Opportunity: Advancements in AI technology, increased use of chatbots by healthcare organizations, and growing demand for automation in healthcare services are driving market growth.

Healthcare Chatbots Statistics

  • Hospital Cost Savings: Healthcare chatbots can reduce hospital operational costs by up to 30% by automating administrative tasks and streamlining workflows​.
  • Internet Connectivity: In 2022, approximately 90% of the global population had access to the internet, facilitating the widespread use of healthcare chatbots​.
  • Smart Device Adoption: The adoption of smartphones globally reached 6.8 billion users in 2022, significantly enhancing the accessibility of healthcare chatbots​.
  • Patient Wait Times: Healthcare chatbots can reduce patient wait times by up to 50% by efficiently managing appointments and providing quick information​.
  • Patient Management: Effective patient management systems supported by chatbots can improve patient engagement by 40%, leading to better health outcomes​​.
  • Government Support: The U.S. government allocated USD 1.2 billion for AI and healthcare technology advancements, including chatbots, in its 2022 budget​.
  • CMS Initiatives: The Centers for Medicare and Medicaid Services (CMS) reported that AI, including chatbots, could save up to USD 150 million annually in operational efficiencies​​.
  • Customer Interaction: Chatbots can handle up to 80% of routine patient inquiries, significantly reducing the burden on healthcare staff​.
  • Healthcare Accessibility: Chatbots can increase healthcare service reach by 60% in remote and underserved areas, providing crucial medical information and support​.
  • Data from Anthem Insurance: 52% of smartphone users and 93% of doctors believe that mobile applications, including chatbots, can improve health outcomes​.
  • AI Integration: Advanced AI technologies integrated into chatbots can analyze up to 70% of patient data for more accurate diagnoses and personalized treatment plans​.
  • Market Drivers: Key drivers of the healthcare chatbots market include cost savings (up to 30%), increased internet connectivity (90% global access), smart device adoption (6.8 billion users), and improved patient management systems (40% better engagement)​.

Emerging Trends

  • 24/7 Patient Support: Chatbots provide round-the-clock support, handling up to 70% of routine patient inquiries, significantly reducing wait times and improving patient satisfaction by 40%​.
  • Cost Efficiency: By automating routine tasks, healthcare chatbots can reduce operational costs by up to 30%, saving the healthcare industry approximately USD 150 million annually​​.
  • Symptom Checkers: Advanced chatbots can handle up to 60% of initial patient assessments, guiding them appropriately and reducing unnecessary hospital visits by 25%​.
  • Medication Reminders: Chatbots improve medication adherence by up to 20%, helping patients follow treatment plans more effectively​​.
  • Mental Health Support: Chatbots like Woebot provide interim mental health support, with over 50% of users reporting reduced anxiety levels after interactions​​.
  • Data Collection: Chatbots can collect real-time patient data, with up to 80% accuracy, providing valuable insights for healthcare providers.
  • Multilingual Support: Healthcare chatbots support multiple languages, improving healthcare accessibility for over 70% of non-native speakers​.
  • Integration with IoT: When integrated with IoT devices, chatbots can monitor patient vitals in real-time, reducing emergency response times by 30%​​.
  • Personalization: Chatbots learn from individual patient interactions, providing personalized care and improving patient satisfaction by 35%​.
  • Post-Operative Care: Chatbots provide post-operative instructions and check-ins, reducing readmission rates by 20% and improving recovery outcomes​​.
  • Reducing Hospital Readmissions: Chatbots help reduce hospital readmissions by 25% by providing timely advice and reminders​​.
  • Improving Accessibility: With 90% global internet penetration and 6.8 billion smartphone users, chatbots significantly expand healthcare access, particularly in remote areas​.
  • Enhanced Security: Future healthcare chatbots are expected to implement advanced security measures, ensuring 100% data confidentiality and addressing privacy concerns​.

Use Cases

Appointment Scheduling:

  • Chatbots can automate appointment scheduling, reducing dropped calls for appointments by 80% and cutting appointment management labor costs by 40%.
  • Healthcare providers like Cleveland Clinic use chatbots to fully automate appointment scheduling conversations, improving appointment show rates by 30%​.

Symptom Checking and Triage:

  • Advanced chatbots like those used by Babylon can assess symptoms and guide patients, helping to prevent unnecessary hospital visits by 25%​.
  • These chatbots provided correct diagnoses earlier than doctors 56% of the time in testing​​.

Medication Reminders:

  • Chatbots such as Florence can remind patients to take their medications on time, improving medication adherence by 20%​ (AI Serve)​.
  • They can also track health parameters and alert patients when immediate medical intervention is required.

Mental Health Support:

  • Chatbots like Woebot and Wysa offer structured therapy content and coping skills support, showing promising results comparable to human-led treatment.
  • These mental health chatbots increase access to support and provide relaxation techniques, identifying warning signs and suicidal ideation.

Data Collection:

  • Chatbots collect patient data through conversational interfaces, which seamlessly flow into electronic health record systems, improving data accuracy and saving thousands of work hours.
  • This collected data is essential for refining healthcare applications and enhancing diagnostic and treatment accuracy​​.

Insurance Inquiries:

  • Chatbots used by insurers like Cigna handle customer inquiries about plans, in-network providers, prescriptions, and claims, reducing call volume by 28% in the first year​.
  • This automation can streamline claims processing and improve customer satisfaction.

Patient Education:

  • Chatbots provide personalized health education, improving retention of health education content by over 40% compared to traditional methods​.
  • They offer daily education content and motivational coaching to help patients maintain healthy habits.

Emergency Information Access:

  • In emergencies, chatbots provide instant access to critical information, helping patients find relevant doctors and medical history details, which can be crucial when every second counts​.

Prescription Refills:

  • Chatbots automate the prescription refill process, handling requests, confirmations, and notifications efficiently. This automation reduces delays and ensures continuous medication management​.

Public Health Concerns:

  • During the COVID-19 pandemic, chatbots screened individuals for symptoms, provided guidance on precautions, and facilitated contact tracing​.
  • They provided up-to-date information about testing centers and vaccination sites, helping to manage public health more effectively.

Conclusion

The Healthcare Chatbots Market has demonstrated substantial growth potential, with a notable CAGR of 20.1% projected between 2023 and 2032. Factors such as significant cost savings for hospitals, increased internet connectivity, and the widespread adoption of smart devices are driving this expansion. Healthcare chatbots play a crucial role in addressing patient management challenges and improving accessibility to healthcare services. The market is witnessing increased adoption, particularly in North America, Europe, and the Asia-Pacific region. With emerging trends like 24/7 patient support and integration with IoT devices, the future of healthcare chatbots appears promising, offering efficient and personalized healthcare solutions.

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Trishita Deb

Trishita Deb

Trishita has more than 7 years of experience in market research and consulting industry. She has worked in various domains including healthcare, consumer goods, and materials. Her expertise lies majorly in healthcare and has worked on more than 400 healthcare reports throughout her career.