Electric car maker Tesla has changed one of its key policies. The company has canceled offering a seven-day full refund policy to the customers. This means customers cannot claim for a full-refund anymore. Tesla is owned by business magnate Elon Musk. Musk’s company is one of the leading electric car makers in the world. The California headquartered company had updated its return policy over the last few years. It offered a seven-day window to customers from the delivery date to return their vehicles and claim for a full refund. The company also followed the policy of asking no questions for the return.
Tesla’s support page for the policy shows the latest changes. It redirects to the general support page. The new customers who wish to return a Tesla vehicle can still avail of the benefit. But they need to go through the company’s customer service department. There is no clarity on whether the company will give a full or partial refund. According to Tesla’s old policy for the return of cars, customers are allowed to place a request for return as long as the cars showed no physical damage. The company also allowed return for vehicles with fewer than 1,000 miles on the odometer. The company used the offer as a marketing tool to attract customers.
While the return policy gives confidence to customers to purchase an electric car, it remains unclear whether the company will bring in an option of offering full-refund within seven days. Musk wants to revolutionize the electric car industry by providing technology on par with fuel vehicles. Musk recently announced that Tesla will soon introduce cheaper electric cars. According to Musk, he is working on a project to produce an electric car that carries a price tag of USD 25,000. The company aims to achieve this feat in the next three years as it reviews the battery concept. To cut the cost of electric vehicles, a company needs to produce a cheaper battery that powers the car. Musk’s company produces the Model Y, Model S, Model X, and Model 3. The cheapest one is the Model 3 which comes with a price tag of USD 35,000.